Questions & Answers
We invite you to explore the sections below to find answers to your questions. If you do not find what you are looking for or if you have additional questions, you are welcome to contact us. We are always here to help!
1. General Questions
What is your return policy?
We strive for you to be completely satisfied with your purchase. Therefore, we accept returns on all items within 14 days from the date of purchase. For detailed instructions on the return process, please see our page “Exchanges and Returns”.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. With this tracking number, you can follow the status of your order on our website on the “Track Order” page or on the carrier’s website.
Can I cancel or change my order?
We understand that changes are sometimes necessary. If you wish to change or cancel your order, we kindly ask you to contact our customer service as soon as possible. We will do our best to accommodate your request.
2. Product Questions
What size should I order?
To ensure that you order the correct size, we provide a practical size chart on the product page for each product. Please refer to this size chart for detailed information about sizing.
What material is this product made of?
You can find information about the material of each product under the “Product Description” section on the product page. If you have additional questions about the material, please do not hesitate to contact us.
How should I take care of this product?
Care instructions for each product are listed under the “Product Description” section on the product page. It is important that you follow these care instructions to ensure that your product lasts for a long time.
Can I get this product in other colours?
If the product is available in other colours, these will be listed on the product page. If you cannot find the colour you are looking for, please contact us and we will do our best to assist you further.
3. Payment Questions
Which payment methods do you accept?
We offer various payment methods, including credit cards (Visa, MasterCard, American Express), Paypal.
Do you also offer instalment payments?
For more information about instalment payment options, please visit our website or contact our customer service.
Is my payment information secure?
Yes, we take the security of our customers’ payment information very seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does it take to receive my order?
Delivery time depends on where you are located and which delivery method you have chosen. You can find detailed information about delivery times in our delivery policy.
Do you offer free shipping?
Yes, we offer free shipping for orders within Sweden. Read more about our free shipping policy in our delivery information.
Do you ship to PO boxes?
Yes, we also ship to PO box addresses. Please make sure that you provide your full and correct delivery address to avoid delays in delivery.
5. Contact Questions
How can I contact customer service?
You can contact our customer service team by sending an email to info@shopklivra.com or by using the chat function.
What are your opening hours?
Our customer service is available Monday to Friday, 9:00–17:00. We aim to respond to enquiries via chat and email within 24 hours, even outside these hours.
How can I give feedback?
We truly appreciate your feedback. You can send us a message through our contact page on our website, or send an email to info@shopklivra.com.
Do you have a physical address?
At the moment, we do not have a physical shop. We work together with a warehouse to keep our operating costs low and offer you the best prices.